How to stop churn with data science

How to stop churn with data science The answer will surprise you.  Over the last few years I have analyzed churn at more than 50 companies, in my roles as Chief Data Scientist at Zuora*.   What I have found is that way to stop churn with data science doesn’t involve using the latest AI technology… […]

Top 3 Lessons from Zuora’s Subscription Economy Index

Top 3 Lessons from Zuora’s new update to the Subscription Economy Index which I created: 1.  Subscription companies are Killing It. Subscription sales expanded at a record 24% for the year ending in March.   In comparison, traditional economy sales growing in the low single digits. 2.  But the laws of physics still apply. In Q2 […]