Understand and Combat Subscriber Churn with Data Science
It’s time to do what you came here for: Understand why your customers churn! And what keeps them engaged. You may think that in this post I’m going to dive into some serious statistics or machine learning, or brag about the latest Deep Learning algorithm I’m using. Actually, I will demonstrate a simple but robust […]
If you are operating any kind of product or service with repeated interactions with users or customers then you should be collecting data about those interactions in some kind of data warehouse. Interactions in this context means interactions between the user and the product, service or platform (it may also include interactions with other users […]
A recent survey I ran shows serious limits to what AI can do in the near term: The survey found that fewer than 50% of respondents would trust an AI if there was $1,000 or more at stake based on the decisions of the AI. So trust in AI disappears fast when there is serious […]